Frequently Asked Questions

Everything you need to know

📦 Ordering & Payment

What payment methods do you accept?
We accept PayPal only. You can pay with your PayPal balance, linked bank account, or credit/debit card through PayPal's secure checkout.
Is my payment information secure?
Yes. All payments are processed through PayPal's secure system. We never see or store your credit card details.
Can I cancel my order?
Once an order is placed and paid, it cannot be cancelled. All sales are final.

🚚 Shipping

Where do you ship?
We ship to United States addresses only at this time.
How long does shipping take?
Processing: 3-5 business days
Transit: Varies by carrier and destination (typically 3-7 business days)
Do you provide tracking?
Yes! You'll receive a tracking number via email once your order ships.
What if my package is lost or damaged?
Damaged: Contact us within 48 hours of delivery with photos. We'll help you file a carrier claim.
Lost: Contact us and we'll work with the carrier to locate your package.

🔄 Returns & Refunds

Do you accept returns?
No. All sales are final. Due to the nature of vintage collectibles, we do not accept returns or exchanges.
What if the item is not as described?
Contact us within 48 hours of delivery with photos. If the item is significantly different from the description, we'll work with you on a resolution.

🤝 Make an Offer

How does "Make an Offer" work?
1. Click "Make an Offer" on any item
2. Enter your offer amount and email
3. We'll respond within 24-48 hours
4. If accepted, you'll get a link to pay
5. Pay within 24 hours to secure the item
Is the item reserved while my offer is pending?
No. Items are not reserved until paid. Another buyer can purchase at full price while your offer is pending.
Can you counter my offer?
Yes! We may accept, decline, or counter with a different price. You can then accept or decline the counter.

🎁 Products

Are these authentic collectibles?
Yes. All items are authentic figures from official releases — no bootlegs, no knockoffs.
What do condition grades mean?
Mint/New: Unopened, original packaging intact
Excellent: Displayed only, minimal wear, complete
Good: Light play wear, may have minor imperfections
Fair: Noticeable wear, may be incomplete
Are flaws disclosed?
Yes. We photograph and describe any flaws, damage, or missing parts. What you see is what you get.

Still Have Questions?

We're happy to help. Reach out anytime.

support@tonystreasuretrove.shop
Casa Ascendente